About Facebook Portal

Facebook Portal is a smart display specifically designed to use with Facebook Messenger and WhatsApp video calling.  It also has Amazon’s Alexa smart assistant and several media apps built-in.

Portal has these video calling features:

  • Make and receive voice or video calls to/from your Facebook Messenger and/or WhatsApp contacts
  • Smart Camera automatically adjusts to follow you as you move around.  It pans and zooms to keep you front and center and will widen to include everyone when it senses another person has entered the room.
  • Smart Sound enhances the voice of whoever is talking while minimizing background noise.

For additional information on the Portal, check out our blog about using the Portal to stay connected.  We also wrote a separate blog regarding the accessibility features of the Portal.


Instructions

Step-by-Step Guide to Setting Up Your Portal and Placing a Video Call Using Facebook Messenger – video

Portal User Guide with instructions for setting up and placing calls using Facebook Messenger and WhatsApp – written instructions

How to Set Up Your Portal

Step 1: Assemble your Portal

  1. Place your Portal on a stable flat surface, like a tabletop or counter.
    • Do not place your Portal near sinks, showers, pools or other areas where it might get wet.
    • Do not place your Portal near sources of heat, such as stoves, ovens, or radiators.
    • Do not place Portal where it may be tipped over easily.
  2. Plug your Portal in with the included power cord.
    • Plug the included power cord into Portal first, then into an appropriate outlet.
      • Make sure the included power cord is fully plugged into your Portal before plugging it into an appropriate outlet.
    • Your Portal works when connected to a rated AC power source with 100V to 240V AC at 50Hz to 60Hz. Please review our health and safety guidelines for more information.
    • Arrange any cables and cords so that people and pets are not likely to trip over or accidentally pull on them as they move around or walk near the Portal.

Step 2: Select your language and connect to Wi-Fi

Once your Portal is plugged in, follow the on-screen instructions to begin setup.

  1. Select your language, then tap Next.
  2. Connect to Wi-Fi.
    1. Select your Wi-Fi network.
    2. Enter your Wi-Fi password and tap Join.
    3. Tap Next.
    4. Tap Continue. Your Portal may need to download the latest software in order to complete setup. Once the download is complete, you may be asked to restart your Portal.

Step 3: Give your Portal a name and log in with Facebook or WhatsApp

Follow the on-screen instructions to continue setup.

  1. Give your Portal a name. Tap an option from the menu or tap to create a Custom Name, then tap Next.
  2. Log in with Facebook or WhatsApp:
    1. Tap the box next to Facebook or WhatsApp, then tap Next.
    2. Follow the on-screen instructions.

Once you have finished connecting an account, follow the remaining on-screen instructions to complete setup. You can do things like connect your Portal to music accounts, set up Amazon Alexa, display your photos and learn more about using Portal.

“Hey Portal” and other functionality is affected by language selection. Some features, including “Hey Portal,” Facebook Watch, Facebook Gaming, Facebook Live and Superframe customization aren’t available when you set up your Portal with WhatsApp only or when a WhatsApp-only login exists on a shared device. See portal.facebook.com/usage for more information.

How to set up or change the Wi-Fi 

How to set up or change the Wi-Fi on Portal – video

During the initial setup of your Portal, you’ll choose and connect to a Wi-Fi network. You can change your Portal’s Wi-Fi network at any time.

To change your Portal’s Wi-Fi network:

  1. From Home on your Portal, tap Settings.
  2. Tap Wi-Fi.
  3. Select the network you’d like to connect to, enter your Wi-Fi password, and tap Join.

Need more help?

Please contact us at info@ndassistive.org or 800-895-4728.  We welcome your requests for additional support materials and will do our best to accommodate them.