FaceTime

About FaceTime

FaceTime is Apple’s free video and audio calling app. It is built directly into Apple iOS and macOS devices. FaceTime users may only contact other FaceTime users. To use FaceTime, you must have a compatible device and connection to WiFi or cellular data (only certain devices).

Compatible Devices

Mobile Devices

Apple iOS – compatible

System requirements: You can use FaceTime on any of these iOS devices on Wi-Fi: iPhone 4 or later, iPad Pro (all models), iPad 2 or later, iPad mini (all models), and iPod touch 4th generation or later (only iPod touch 5th generation or later support FaceTime audio calling). With a cellular data plan, you can also use FaceTime without Wi-Fi on any of these devices: iPhone 4s or later, iPad Pro (all models), and iPad (3rd generation or later).

Find the model number of your iPhone, iPad, or iPod Touch
- After you’ve found your iPad’s model number, you can reference this list to identify which model you have
- After you’ve found your iPhone’s model number, you can reference this list to identify which model you have

Make sure your iOS device’s software is up-to-date with the latest operating system.

How to update your iPhone, iPad, or iPod Touch – written instructions with pictures
How to update your iPhone, iPad, or iPod Touch – video

If you cannot locate your FaceTime app, check out this support page.

Computers

Mac – compatible, requires OS X 10.9 or later

System requirements: To make FaceTime audio and video calls on your Mac (OS X 10.9 or later required), you must:

Be connected to the internet
Be signed in to FaceTime with your Apple ID
If you don’t have an Apple ID, go to the Apple ID account website to sign up for one for free.
Have a built-in or connected microphone; for FaceTime video calls, you also need a built-in or connected camera

FaceTime will work best if your macOS device’s software is up-to-date with the latest operating system.

How to find out which macOS your Mac is using
How to update the software on your Mac – video

Instructions

Mobile Devices – iPhone, iPad, & iPod Touch

One-on-one FaceTime Calls

***How to use FaceTime on iPhone, iPad, or iPod touch* – *written instructions with pictures***

Turn on FaceTime

Open the FaceTime app and sign in with your Apple ID. You can also do this from Settings > FaceTime.

If you’re using an iPhone, FaceTime automatically registers your phone number. To also register your email address on your iPhone, go to Settings > FaceTime > Use your Apple ID for FaceTime, and sign in with your Apple ID.

If you’re using an iPad or iPod touch, register your email address by tapping Settings > FaceTime > Use your Apple ID for FaceTime, and sign in with your Apple ID.

How to set up FaceTime on iPhone, iPad, or iPod touch – video

Make a FaceTime call

To make a FaceTime call, you need the person’s phone number or registered email address. There are a few ways to make a FaceTime call:

In the FaceTime app, tap the plus button and type the person’s phone number or email address. Tap the number or address, then tap Audio or Video .
If you have the person’s phone number or email address saved in your Contacts, you can start typing their name and tap the name when it appears. Then tap Audio or Video .
You can also start a FaceTime video call from your iPhone during a phone call. Tap the FaceTime icon in the Phone app to switch to FaceTime.

How to use FaceTime on iPhone, iPad, or iPod touch – video

Group FaceTime Calls

How to use Group FaceTime on iPhone, iPad, or iPod touch – written instructions with pictures

How to use Group FaceTime on iPhone, iPad, or iPod touch – video

***How to block FaceTime calls on iPhone, iPad, or iPod touch –* *written instructions with pictures***

Mac

How to use FaceTime, including Group FaceTime, on Mac – written instructions with pictures

If FaceTime is not working on your Mac – support article

Need more help?

Please contact us at info@ndassistive.org or 800-895-4728. We welcome your requests for additional support materials and will do our best to accommodate them.