FaceTime logo
FaceTime

About FaceTime

FaceTime is Apple’s free video and audio calling app. It is built directly into Apple iOS and macOS devices.  FaceTime users may only contact other FaceTime users.  To use FaceTime, you must have a compatible device and connection to WiFi or cellular data (only certain devices).


Compatible Devices

Mobile Devices

Apple iOS – compatible

System requirements: You can use FaceTime on any of these iOS devices on Wi-Fi: iPhone 4 or later, iPad Pro (all models), iPad 2 or later, iPad mini (all models), and iPod touch 4th generation or later (only iPod touch 5th generation or later support FaceTime audio calling). With a cellular data plan, you can also use FaceTime without Wi-Fi on any of these devices: iPhone 4s or later, iPad Pro (all models), and iPad (3rd generation or later).

Make sure your iOS device’s software is up-to-date with the latest operating system. 

If you cannot locate your FaceTime app, check out this support page.

Computers

Mac – compatible, requires OS X 10.9 or later

System requirements: To make FaceTime audio and video calls on your Mac (OS X 10.9 or later required), you must:

FaceTime will work best if your macOS device’s software is up-to-date with the latest operating system. 


Instructions

Mobile Devices – iPhone, iPad, & iPod Touch

One-on-one FaceTime Calls

How to use FaceTime on iPhone, iPad, or iPod touch written instructions with pictures

Turn on FaceTime

Open the FaceTime app and sign in with your Apple ID. You can also do this from Settings > FaceTime.

If you’re using an iPhone, FaceTime automatically registers your phone number. To also register your email address on your iPhone, go to Settings > FaceTime > Use your Apple ID for FaceTime, and sign in with your Apple ID.

If you’re using an iPad or iPod touch, register your email address by tapping Settings > FaceTime > Use your Apple ID for FaceTime, and sign in with your Apple ID.

How to set up FaceTime on iPhone, iPad, or iPod touch – video

Make a FaceTime call

To make a FaceTime call, you need the person’s phone number or registered email address. There are a few ways to make a FaceTime call:

  • In the FaceTime app, tap the plus button  and type the person’s phone number or email address. Tap the number or address, then tap Audio  or Video .
  • If you have the person’s phone number or email address saved in your Contacts, you can start typing their name and tap the name when it appears. Then tap Audio  or Video .
  • You can also start a FaceTime video call from your iPhone during a phone call. Tap the FaceTime icon in the Phone app to switch to FaceTime.

How to use FaceTime on iPhone, iPad, or iPod touch – video

 

Group FaceTime Calls

How to use Group FaceTime on iPhone, iPad, or iPod touch written instructions with pictures

How to use Group FaceTime on iPhone, iPad, or iPod touch – video

How to block FaceTime calls on iPhone, iPad, or iPod touch – written instructions with pictures

Mac

How to use FaceTime, including Group FaceTime, on Mac – written instructions with pictures

If FaceTime is not working on your Mac – support article


Need more help?

Please contact us at info@ndassistive.org or 800-895-4728.  We welcome your requests for additional support materials and will do our best to accommodate them.