Google Duo logo
Google Duo

About Google Duo

Google Duo is Google’s simplified video calling app.  Google Duo allows you to quickly and easily place and receive video calls from other Google Duo users.

Google Duo has the following features:

  • Note sharing – mobile devices only
  • Voice messaging (like leaving a message on an answering machine) – mobile devices only
  • Voice calls, one-on-one or groups up to 12 people
  • Video calls, one-on-one or group up to 12 people
  • Preview calls with Knock Knock

Compatible Devices

Mobile Devices

Android – requires Android 7.0 or higher

Download Google Duo for Android

How to set up Google Duo for Android – written instructions

iOS – requires iOS 11.0 or higher

Download Google Duo for iPhone or iPad

How to set up Google Duo for iPhone or iPad – written instructions

Computers

You can access Google Duo on a computer via web browser by visiting https://duo.google.com/

  • Google Duo for web does not support Group Calling.

Set up Google Duo for web

Smart Displays

Google Nest Hub Max

Please see our dedicated Google Nest Hub Max page for detailed information and instructions.

Lenovo Smart Display

JBL Link View


Instructions

How to make calls, including Group Calls, using Google Duo – video

Google Duo part of the video ends at 4:15

Mobile Devices – Android

How to make calls, including Group Calls, using Google Duo for Android – written instructions

One-on-one Calls

To start a one-on-one video or voice call:

  1. On your Android device, open the Duo app.
  2. Swipe up to find your contacts, then tap a name to call.
  3. Choose Video call video call or Voice call Audio.
  4. When done, tap End call End call.

Group Calls

You can have up to 12 contacts on a Group Call.

To create a group:

  1. On your Android phone, open the Duo app.
  2. On the screen, swipe up.
  3. Tap Create group.
  4. Choose your contacts.
  5. Tap Video call video call.
  6. Optional: When the call is done, you can name the group. Enter a name and tap Save. Everyone in the group will see the name.

To call an existing group or join a live group call:

  1. On your Android phone, open the Duo app.
  2. On the screen, swipe up.
  3. Under “Groups,” choose to call a group or join a live group, if available.
    Note: If “Live” is under the group name, the call is live and you can join.

    1. To call an existing group, tap the group name and then Start Video call video call.
    2. To join a live group call, tap the group name and then Join Video call video call.

To add members, rename a group, or leave a group:

  1. Open the Duo app and swipe up on the screen.
  2. Under “Groups,” tap a group and then More More.
  3. Choose an option and follow the instructions on the screen.

How to block or report someone

Mobile Devices – iPhone & iPad

How to make calls, including Group Calls, using Google Duo for iPhone or iPad – written instructions

One-on-one Calls

To start a one-on-one video or voice call:

  1. On your iPhone or iPad, open the Duo app.
  2. Swipe up to find your contacts, then tap a name to call.
  3. Choose Video call Video call or Voice call Audio.
  4. When done, tap End call End call.

Group Calls

You can have up to 12 contacts on a Group Call.

To start a group call:

  1. On your iPhone or iPad, open the Duo app.
  2. On the screen, swipe up.
  3. Tap Create group.
  4. Choose your contacts.
  5. Tap Video call Video call.
  6. Optional: When the call is done, you can name the group. Enter a name and tap Save. Everyone in the group can see the name.

To call an existing group or join a live group call:

  1. On your iPhone or iPad, open the Duo app.
  2. On the screen, swipe up.
  3. Under “Groups,” choose to call a group or join a live group, if available. If “Live” is under the group name, the call is live and you can join.
    • To call an existing group, tap the group name and then Start Video call video call.
    •  To join a live group call, tap the group name and then Join Video call video call.

To add members, rename a group, or leave a group:

  1. Open the Duo app and swipe up on the screen.
  2. Under “Groups,” tap a group and then More More .
  3. Choose an option and follow the instructions on the screen.

How to block or report someone

Computers

One-on-one Calls

How to make calls using Google Duo for web – written instructions

To make a call on Duo for web:

  1. On your computer, go to duo.google.com.
  2. Select a contact.
  3. Click Start call.
  4. Choose Video Video call or Voice Audio.
  5. When you’re done, click End call End call.

Group Calls

Group Calls are not supported on Google Duo for web.

How to block or report someone


Need more help?

Please contact us at info@ndassistive.org or 800-895-4728.  We welcome your requests for additional support materials and will do our best to accommodate them.